COMPANY DATA
Company name: Hemingway Bulgaria LTD
UIC/PIK: 115863978
VAT registration: BG115863978
MOL: Ivanko Prodanov
Head office address: Plovdiv, Gen. Gurko Str. 10
Management address: Plovdiv, Gen. Gurko Str. 10
E-mail: office@artguesthouse.com
Contact numbers: 0892273297
RESERVATIONS AND ACCOMMODATION
The management of Hemingway Bulgaria LTD is obliged to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night.
All wishes of the client, filled in the “Note” field in the booking form, will be satisfied if possible.
In the reservation for children, only persons who have not reached the age indicated on the date of arrival are accepted.
PRICES AND PAYMENT
The prices on the Hemingway Bulgaria LTD website are in Bulgarian leva (BGN), including VAT and tourist tax. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When making online reservations for the purpose of guarantee, it is necessary to pay 100% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest within the specified period after booking by bank transfer.
Hemingway Bulgaria LTD reserves the right to change the prices and special offers on its website depending on demand and currently available vacancies. For already made, confirmed and paid reservations, the amount due does not change, regardless of the new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the client, Hemingway Bulgaria LTD refunds the paid amount upon request, charging the relevant penalty:
Reservation changes without penalty are made up to 7 days before the check-in date.
Cancellation without penalty is made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty is due as follows:
Up to 2 days before the check-in date – the cost of the first night
Up to the day before the check-in date or on the day of check-in – the full cost of the reservation.
When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within 30 days depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
TYPES OF PAYMENTS
Payment can be made in 2 different ways:
Electronically with a debit or credit card
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank (Eurobank) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In the event of a successful transaction, a transaction note is displayed on the screen, which you can print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
Security during entry and transmission of card details is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from your card upon completion of the payment process.
From a security point of view, the maximum amount for payment by card is 3,000 leva.
By bank transfer
Payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to office@artguesthouse.com, and it is mandatory to enter the reservation number in the reason for payment.
SWIFT/BIC: BPBIBGSF
IBAN: BG97BPBI79241070038911
Bank name: Eurobank Bulgaria AD
Beneficiary: Hemingway Bulgaria LTD
Beneficiary address: Plovdiv, Gen. Gurko Str. №1